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Help Center

DP Phone

Interface

DP Phone

Manage your telephone system to optimize your reception's results and control the marketing effectiveness

Technical introduction

How does Docplanner Phone work?

Getting started

What are the advantages of using Docplanner Phone?

User panel

Workstations

Can I log in to DocPlanner Phone without a workstation?

How to log into a workstation?

What are workstations?

Interface

How to search for specific calls?

Archiving tasks

What are abandoned calls?

To-do tasks

Add a new to-do task

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Calls

Stages of the call

How to set call priority to a channel or a patient?

Call transfers

Internal calls

Settings

How to add a voice intro?

How to create accounts for employees?

Inform patients about their position in line

What is the voice menu and how to set it up?

How to add contacts?

Working hours

What are subject categories?

Widget and contact form - what's the difference?

How to add a contact form to your website?

How to add a new channel?

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Statistics

How to read the statistics overview?

Frequently Asked Questions

How to pause incoming calls?