Technical introduction

How does Docplanner Phone work?

Here's a short introduction to help you better understand how Docplanner Phone works from a technical perspective.

Docplanner Phone is a telecom system hosted in the cloud. It provides a convenient interface for its users and it’s dedicated to medical facilities.

First step required for Docplanner Phone to work correctly is configuring workstations.

Worstations are end devices receptionists use to answer calls. It's possible to use four types of workstations with Docplanner Phone:

  • PSTN - for answering calls on your mobile or landline phone
  • VoIP phone - for answering calls on your VoIP phone
  • Mobile app - for answering calls on your mobile phone, through a mobile application (available for iOS and Android)
  • Webphone - for answering calls directly in the browser

Next essential step is routing all incoming calls to the system. You receive virtual phone numbers, which you can use directly (by sharing them with your patients and in social media) or you can use them for redirecting incoming calls from facility’s current numbers. In case of redirection please make sure the redirection transfers the original caller ID of the incoming call. It's also important to check for potential additional fees for call redirection that your current provider may impose. In some cases it is also possible to port your existing number to our carrier in order to route your call traffic to Docplanner Phone.

If the virtual number is being used on its own, without any redirection, there is no need to configure anything. The only necessity in this situation is adjusting the number in communication channels (like Facebook, website, Google Maps), so that the patients can start calling.

The interface part of the system doesn’t require much configuration and we make sure that our clients get all the necessary support from a dedicated Customer Success Specialist, who can be reached via phone or chat located in the DP Phone interface.

Below you can see a diagram picturing the call route when using Docplanner Phone: