What are workstations?

Workstations are end devices that allow users to answer calls coming through DocPlanner Phone. Managers can choose the best workstation for their facility based on technical requirements and the way receptions work is organized currently.

Types of workstations 

There are four types of workstations available in DocPlanner Phone:

  • VoIP/SIP - connection is based on SIP protocol. Calls can be received either on physical VoIP devices (looking similar to classic landline phones) or on mobile phones with configured SIP accounts. To use VoIP phones you will need access to the router in the facility.
  • Mobile app - can be downloaded on Android and iOS smartphones. All call types are answered through the app, it can also manage call forwarding.
    Important: currently our app can be used only as a workstation - logging into your account on a browser is still required to manage all tasks.
  • Webphone - phone that uses technology which is built into web browsers to support voice communication. This is not a physical device and can be used only on computers. Requires a headset with a microphone and good internet connection.
    You can have a look at what the webphone wigdet looks like in DocPlanner Phone.

  • Regular mobile or landline phone (also known as PSTN) - workstation made from a device with a telephone number that is not available for patients. Facility's min number can’t be used as it would cause issues with redirecting calls. 

Mentioned workstations can be further divided into 2 categories:

  •  based on internet connection - quality of calls depends on the quality and stability of the web and data traffic (inlcudes: VoIP/SIP, mobile app, webphone)
  • based on telecommunication network- quality is dependent on the operator, just as in traditional calls (includes: mobile and landline phones)


If you want to find out more about how to configure each of these devices, have a look at our Technical articles section.